Returns & refunds

Returns & refunds For non-glass products, contact us within 14 days of delivery to request a return. Items must be unused and in their original packaging. The buyer is responsible for return shipping when the return is not due to a quality issue or shipping damage. Glass products, including glass candelabras, are not eligible for returns due to a change of mind or other non-quality reasons. If an item arrives damaged or has a quality issue, please contact us with your order number and photos of the item and packaging. We will help resolve the issue and cover any return shipping required for a confirmed quality issue or shipping damage. Please email elsapartyworld@gmail.com before sending any item back so we can provide return instructions. Approved returns are inspected before a refund is issued to the original payment method. This policy does not affect any rights required by applicable law.